COO hire Recent appointment of Nick Hess as Chief Operating Officer with 24+ years MSP leadership suggests a focus on scaling operations, improving service delivery, and strategic initiatives that may open opportunities for enhanced managed services offerings, process optimization, and enterprise-grade MSP partnerships.

Financial scale Revenue in the $50M–$100M range indicates a mid-market MSP with established client base and potential for expanding service lines, cross-sell of cloud, automation, and monitoring services, as well as opportunities to pursue larger, long-term contract deals and channel collaborations.

Technology stack Strong emphasis on automation and cloud platforms including Microsoft Azure, Terraform, Power Automate, VMware, SolarWinds, and 24x7 NOC capabilities signals opportunities to pitch advanced automation, security, and hybrid cloud optimization projects to optimize client environments.

NOC and ops Positioning as a 24x7 NOC and operations-focused MSP opens sales paths for uptime-critical, security-conscious clients in regulated or high-availability industries, including healthcare, finance, and manufacturing, needing reliable managed services and incident response.

Growth potential Global execution blend with stateside strategy points to a scalable delivery model suitable for multinational clients, offering global support, compliance, and standardized service levels as a differentiator in competitive IT services markets.