Pontica Solutions

Outsourcing and Offshoring ConsultingSofia-grad, Bulgaria201-500 Employees

Pontica Solutions is an outsourcing and offshoring consulting company headquartered in Sofia, Bulgaria (Sofia-grad 1407), with 201-500 employees. The company serves as a customer experience partner for global brands, designing, scaling, and operating customer support, back-office, and technology-enabled operations in more than 20 languages. It combines industry expertise, technology, and structured delivery models to address operational challenges and support growth, efficiency, and consistently high-quality experiences in fast-moving markets. Its services include analyzing operational needs to create tailored solutions, designing and implementing appropriate structures, recruiting the right profiles, managing all operations to maintain performance, analyzing the voice of the customer, applying data analytics to improve CSAT and team performance, and integrating AI and automations into workflows. In April 2026, Pontica Solutions expanded its offices to Varna, Bulgaria, and it has received Stevie Award recognitions, including Bronze Stevie Awards in 2026 for Customer Service Department of the Year and as a Bronze Winner at the 2026 Stevie Awards for Sales & Customer Service.

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