Pied Piper Management Company LLC

Technology, Information and InternetTexas, United States11-50 Employees

Pied Piper Management Company LLC operates in the technology, information, and internet sector, focusing on measuring and reporting how customers interact with retail locations. It leverages data science to identify the most impactful factors and presents results as clear, actionable insights delivered via an interactive AI interface. Its PSI Fact-Based Performance Measurement benchmarks how well each location engages new customers against established best practices, drawing on more than 15 years of evaluations and industry studies to enable benchmarking.

The Lead Handling Oversight & Warning service tracks how efficiently stores respond to new inquiries across channels, providing location-level scores and notifying management when issues arise. The firm also runs Facility Evaluation & Audit Programs to ensure consistent adherence to facility standards across networks, delivered through in-house program management and proprietary software. Based in Austin, Texas, Pied Piper recently announced the appointment of Eric O'Hagan as Director of AI/ML Innovation & Integration in December 2024.

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