Patricia Seybold Group
IT Services and IT ConsultingMassachusetts, United States2-10 Employees
Patricia Seybold Group is a small Boston-based firm that blends information technology consulting with publishing. Founded in 1986, it serves customer-centric executives across a wide range of industries and company sizes. The organization focuses on simplifying interactions between customers and providers, helping people accomplish tasks, manage information, and conduct business more smoothly. It also publishes books that explore customer-focused strategies and experiences. Operating in the IT services and IT consulting arena, the firm emphasizes helping leaders co-design products and services and nurture ecosystems that support customers in achieving their goals. The company maintains an online presence at customers.com and has published works including Outside Innovation, The Customer Revolution, and Customers.com. In early 2024, coverage noted that a client launched an E-Series wheeled excavator line in December 2023, illustrating client engagements that align with its ecosystem-focused approach.