PatientMatters, a Firstsource Company Email Format

Hospital & Health CareFlorida, United States201-500 Employees

PatientMatters, part of the Firstsource group, operates in the Hospitals and Health Care sector and is based in Orlando, Florida. It seeks to streamline patient access and onboarding by guiding patients through the financial aspects at the outset, via the IntelliPass System. This front-end workflow is intended to help healthcare organizations offer financial options and compassionate advocacy from the first contact.

The solution targets hospitals and health systems, aiming to make the intake and payment process smoother. Under service level agreements, the approach is associated with improved bill accuracy, better point-of-service collections, fewer no-shows and cancellations, and shorter registration times. In December 2020, PatientMatters was acquired by Firstsource Solutions, integrating its capabilities into a wider healthcare services portfolio.

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