Pathlight

Software DevelopmentCalifornia, United States11-50 Employees

Echo AI operates a conversation intelligence platform designed to autonomously process millions of customer interactions, enabling real-time intelligence and insights for organizations. The platform helps businesses understand customer needs and adjust engagements as they happen, supporting efforts to improve customer experiences and service outcomes through insights drawn from conversational data. The company is based in San Francisco, California, and has a small to mid-sized team.

In December 2024, Calabrio announced the acquisition of Echo AI.

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