Unified Communications PacStates delivers a full stack of business communications, cloud VoIP, video conferencing, and contact center capabilities alongside IT and network services. This enables a one-stop solution for SMBs seeking simplified procurement and cohesive support. The combination creates strong cross-sell opportunities to clients looking to consolidate communications, security, and IT with a trusted regional partner.

Intelligent Security Security offerings combine video surveillance, access control, environmental sensors, and AI analytics for intelligent monitoring. This aligns with mid-market and multi-site customers that require proactive risk management and regulatory compliance. Opportunities exist to upsell security device refreshes, recurring monitoring, and analytics-driven incident response contracts.

Carrier Optimization PacStates negotiates with providers to secure cost-efficient internet and voice services. This positions the company to sell consolidated carrier services and resilient connectivity for multi-site operations. Target growing Reno-area firms that want simplified vendor management, predictable costs, and faster service delivery.

Round-the-Clock IT With an IT support division and a 24/7 U.S.-based help desk, PacStates can offer comprehensive managed services, data backups, and disaster recovery. There is a clear upsell path to proactive monitoring, security updates, and project-based IT initiatives for mid-market customers. Emphasize SLAs, reliability, and single-point accountability to reduce client churn.

Local Market Focus PacStates maintains a strong regional footprint in Northern Nevada and has engaged in local partnerships. This provides a ready channel to approach local nonprofits, associations, and SMBs undergoing modernization or expansion. Leverage community connections and local references to accelerate new business and multi-site deployments.