Operata

Software DevelopmentColorado, United States11-50 Employees

Operata is a software company focused on customer experience observability for cloud-based contact centers. Its platform continuously monitors every second of each call and analyzes billions of voice interactions and data points to deliver end-to-end visibility alongside AI-powered insights. From these insights, it provides proactive recommendations intended to improve customer experience and agent productivity while reducing operating costs. The company is headquartered in Denver, Colorado, and operates as a small to mid-sized firm.

Its primary market comprises leading global brands seeking to modernize customer service operations through cloud-based CX observability. In April 2026, Operata announced the Numéro release for Genesys Cloud CX, marking a concrete product advancement.

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