OPAL Consulting Email Format

Business Consulting and ServicesÎle-de-France, France2-10 Employees

OPAL Consulting is a small, Paris-based consulting firm in the Île-de-France region that specializes in customer relationship management across business processes, organization, and information systems. It helps organizations undertake customer-focused transformation by improving how they know their clients and interact with them in a personalized way across multiple channels. The company offers practical advisory services and PMO support, covering the definition of a target customer relationship vision, project scoping, deployment, and ongoing operational coaching for teams.

Its client base spans several industries, including retail, media, banking, insurance, and tourism, with a mix of large enterprises and high-potential mid-market companies. The firm emphasizes a human-sized team whose consultants combine business and technical expertise and often bring prior corporate experience. Core areas of specialization include client marketing, managing the customer relationship, customer service and contact centers, and information management and business intelligence.

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