Offshore leadership One Contact Center pioneered offshore outsourcing in the Philippines and operates at scale with 24/7/365 coverage. This presents an opportunity to engage enterprises seeking global customer care and back-office solutions that require around-the-clock reliability and cost efficiencies.

Financial viability Revenue range of 10M to 25M indicates a mid-market outsourcing player with potential for growth through larger deal sizes or multi-year managed service contracts with mid-market and regional clients seeking cost containment and service expansion.

Technology stack A modern tech stack including Zendesk, SAP, iCIMS, HubSpot, QuickBooks, and cloud-based Microsoft 365 suggests opportunities to upsell integrated CRM, ERP, payroll and analytics solutions, as well as process automation and data-driven CX services.

Sustainability & security A 100% secure setup with redundant power, cooling and robust infrastructure positions OCC as a trustworthy partner for regulated industries and security-conscious brands, ideal for pursuing RFPs in financial services, healthcare, and e-commerce.

Geographic footprint Located in California with an outsourcing center in Manila, OCC’s global presence and Filipino workforce expertise can be marketed to multinational brands seeking blended onshore/offshore models, cost efficiency, and access to a trained agent pool.