Omega CRM

IT Services and IT ConsultingCommunity of Madrid, Spain501-1000 Employees

Omega CRM, a Merkle company, is a global digital company specializing in accelerating the Business Experience (BX) of our clients through customer-centric solutions powered by technology, data, and Artificial Intelligence. We connect objectives with measurable results, helping organizations turn strategy into real business impact.

We are leaders in applying AI-driven capabilities across Customer Experience, enabling smarter decision-making, intelligent automation, and hyper-personalised customer journeys, always with a clear focus on business value and measurable outcomes.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain. As part of the dentsu group, we deliver end-to-end solutions that seamlessly integrate strategy, creativity, media, and technology.

With over 24 years of experience, a team of 600+ professionals from 24 nationalities, and 2,600+ certifications, Omega CRM is a recognised leader within the Salesforce ecosystem in Spain, with strong expertise in AI-powered platforms such as Salesforce Einstein and Agentforce.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences across Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at the heart of everything we do (rating: 4.9/5), and our work has been recognized with awards such as Salesforce Partner of the Year FY25 and Agentforce Implementation Partner (Iberia).

At Omega CRM, we believe in growth through people, guided by our values: #Talent #Flexibility #Commitment #Innovation
#TogetherWeGrow #BetterTogether

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