NHS Resolution

Hospitals and Health CareEngland, United Kingdom501-1000 Employees

NHS Resolution operates as an arm's length body of the Department of Health and Social Care in the UK, providing expertise to the NHS on resolving concerns and disputes fairly while sharing learning for improvement and preserving resources for patient care through four service areas: Claims Management, Primary Care Appeals, Practitioner Performance Advice, and Safety and Learning. It provides indemnity for NHS healthcare delivery, designing schemes to meet evolving system needs, handling compensation claims to keep patients and staff out of court where possible, and ensuring compensation is fair and timely while countering exaggeration or fraud. It offers guidance on managing performance concerns for doctors, dentists, and pharmacists, and works to resolve contracting disputes between primary care contractors and commissioners, operating independently and transparently to reduce court involvement.

Based in London, England, NHS Resolution is a public-sector organization with a workforce of several hundred, focused on risk management, safety learning, and dispute resolution across the NHS. In early 2025, it collaborated with NHS England to launch a framework intended to promote fairness, proportionality, and consistency in decisions about practitioner performance concerns.

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