NetLert Communications, Inc. Email Format
Software DevelopmentNorth Carolina, United States2-10 Employees
NetLert Communications, Inc. is a software development company based in Asheville, North Carolina, founded in 2000. It specializes in performance analysis and reporting solutions for Avaya-based contact centers, serving centers of varying sizes. The company offers two web-based reporting products tailored to Avaya environments: N-Focus for centers not using CMS and N-Focus Plus for CMS customers. N-Focus provides a turnkey, web-based reporting platform with real-time and historical data and proactive alerts, designed for quick installation and easy use with broad access for supervisors. N-Focus Plus supports CMS users by delivering immediate web-based reporting to a large audience without hardware or software upgrades and enables rapid distribution of key reports to managers, outsourcers, display screens, and mobile devices. NetLert’s solutions are deployed worldwide, and the company is recognized for its support and customer service.