Motorist Assurance Program

Motor Vehicle ManufacturingIllinois, United States2-10 Employees

The Motorist Assurance Program (MAP) operates within the motor vehicle manufacturing sector, focusing on strengthening the relationship between motorists and the automotive service and repair industry through education and the development of industry standards. Its core aim is to give consumers clearer, standardized information about vehicle repairs, enabling informed decisions and reducing confusion or mistrust between customers, shops, and technicians. Participating repair facilities display a MAP decal and commit to the MAP Pledge of Assurance to Customers and the Standards of Service, promoting consistency in recommendations and messaging across providers. The program emphasizes distinguishing required repairs from those that are merely suggested, based on guidance developed by industry experts, and it supports consumers who seek second opinions by offering uniform standards across participating facilities. MAP is based in the Woodridge area of Illinois and operates with a relatively small organizational footprint focused on standardization and consumer communication within the automotive service sector.

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