Service Excellence MCI provides maintenance, repair, 24-hour roadside assistance, parts, and ASE accredited MCI Academy training, delivering a full-service support ecosystem. Opportunity: offer comprehensive service contracts, spare parts subscriptions, fleet maintenance planning, and operator training partnerships to reduce downtime and optimize uptime.

ADA and Luxury Product lineup includes the J4500 with premium 2+1 seating, the new 35-foot J3500, and the ADA‑accessible D45 CRT LE. Opportunity: target charter and tour fleets and accessibility-focused transit customers with modern, high-comfort, ADA-compliant coaches; offer retrofit services and extended warranties on new models.

Regional Growth Recent Torrance facility expansion enhances Southern California service coverage; leadership updates with Rob Marion as President and Remi Levesque as Canada regional VP signal closer customer proximity and faster service. Opportunity: emphasize faster parts delivery, coast‑to‑coast service plans, and cross‑border procurement opportunities for public transit and charter operators.

Recall Readiness Safety recall affecting thousands in 2025 underscores the importance of proactive maintenance and parts upgrades. Opportunity: propose recall mitigation packages, proactive safety inspections, and hardware upgrade programs to reduce risk and downtime for fleets.

Market Leadership MCI is North America’s leading motor coach brand, backed by NFI Group, with enterprise‑scale manufacturing and aftermarket support. Opportunity: pursue national fleet deals, multi‑year procurement contracts, and cross-sell with NFI affiliates for integrated vehicle and service solutions, training, and parts networks.