Minerva CQ Email Format
Software DevelopmentCalifornia, United States11-50 Employees
Minerva CQ is a software development company based in Sunnyvale, California. It provides an AI copilot for contact centers that speeds agent performance and shortens calls by guiding conversations in real time and streamlining each interaction toward effective resolution. The platform combines dynamic workflows, a single-screen interface, dialogue suggestions, sentiment detection, automated call summarization, and knowledge surfacing, with human-in-the-loop oversight to support accuracy and continuous learning. Its target market consists of contact centers seeking to improve agent efficiency and customer outcomes. Based in Sunnyvale, the company maintains a small- to mid-sized team and appointed Claudio Bartolini as chief technology officer in August 2024.