Midwest Contact Center Association (MWCCA)
Civic and Social OrganizationsMinnesota, United States11-50 Employees
The Midwest Contact Center Association (MWCCA) is a non-profit organization based in Minneapolis, Minnesota, that serves professionals in the contact center field. Its mission centers on education, collaboration, and networking among members, with activities that include tours of notable facilities and scheduled events. The association organizes six to ten events annually, featuring call center tours, educational programs, and networking opportunities for attendees, and has a history of hosting tours at organizations such as Medica, GE, Ecolab, 3M, and Avtex. In 2019, MWCCA announced the launch of a Chicago chapter, expanding its regional presence to foster local professional connections among contact center practitioners.