Repair and Reuse Target retailers and manufacturers seeking cost-effective repair, refurbishing, and logistics services for a broad range of IT hardware such as POS systems, tablets, barcode scanners, printers, networking devices, and touch screen monitors.

Managed Services Position Mercom as a cost-effective managed services partner for ongoing maintenance, warranty support, and post-warranty care to extend device lifecycles for clients in retail, distribution, and service-provider sectors.

Data-Driven Ops Leverage analytics and reporting capabilities (as indicated by tech stack like Snowplow and Piwik PRO) to offer customers insights on device health, maintenance windows, and total cost of ownership to drive upsell of preventive maintenance plans.

Scale with Partners Emphasize flexibility and scalability to serve large networks of retail chains and manufacturers with diverse device footprints, enabling cross-country or cross-brand repair programs and logistics coordination.

Fast Turnaround Highlight rapid repair and logistics turnaround as a differentiator to win business from competitors, targeting clients with high downtime costs and urgent replacement needs.