Strong Market Presence With over 4,700 franchise locations across the US, Puerto Rico, and Canada, The UPS Store and Mail Boxes Etc. maintain the largest retail shipping and business services network, representing significant market reach and recurring customer engagement opportunities.
Industry Leadership Consistently recognized for customer service excellence, including a number one ranking on Forbes' list for three consecutive years, positioning the company as a trusted and reputable partner for customer-focused solutions.
Expansion and Growth Recent expansions into new markets such as Cleveland, Ohio, along with ongoing new location openings in cities like San Marcos, Montgomery, and Detroit, indicate active growth, creating multiple touchpoints for cross-selling and upselling logistics, printing, and business services.
Technological Innovation Utilization of advanced marketing and content delivery technologies like Twitter Ads, Hotjar, and Amazon ALB demonstrates a focus on digital engagement and customer experience enhancement, offering opportunities for tailored tech-driven solutions.
Brand Visibility Initiatives Innovative marketing efforts such as LED-lit UPS package cars and impactful billboard campaigns like the Times Square virtual delivery showcase an emphasis on brand prominence and creative advertising opportunities that can be leveraged for additional promotional services or collaborative campaigns.