Interactive Northwest, Inc. Employee Directory

TelecommunicationsOregon, United States11-50 Employees

Interactive Northwest, Inc. is a telecommunications firm based in Tualatin, Oregon. Founded in 1992, the company specializes in contact center solutions designed to optimize customer interactions and self-service experiences. It emphasizes tailoring technology to each client’s processes and existing infrastructure to improve satisfaction in automated environments. The firm offers both ready-made contact center products and custom deployments, enabling clients to choose between off-the-shelf options and bespoke configurations. A core part of its approach is a complete project lifecycle and disciplined management to support long-term client relationships.

Within the telecom sector, INI positions itself as a technology partner in Avaya’s ecosystem, focusing on solutions that integrate with Avaya platforms and maintain stability and innovation. It supports both on-premises and cloud integrations and provides features that enhance routing, self-service, and secure processes for customers. In 2020, the company announced a partnership with LumenVox to expand its automated attendant capabilities, reflecting an emphasis on expanding what its contact center solutions can do.

Sign up for free to view info

Company overview Email format