Interaction Metrics

Market ResearchOregon, United States0-1 Employees

Interaction Metrics is a market research and customer experience agency based in Portland, Oregon. The firm focuses on enhancing the value of customer feedback, service evaluations, and experience coaching by delivering Findings Reports that combine metrics, insight, and actionable guidance. Its core offering centers on the Quality of Customer Interaction™ (QCI™) score, a composite metric designed to be more actionable than single-input measures by weighting multiple aspects of the customer experience according to what matters for each customer and situation. The company serves clients seeking to improve customer service through a scientific approach to CX metrics, with noted customers including GE CareCredit, Konica Minolta, and Yaskawa America. Interaction Metrics emphasizes a structured, data-driven method to help clients become leaders in customer experience, and provides complementary resources such as a MetricsLAB and a blog. The organization operates in the market research industry and is located in Portland’s southwest area.

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