Impact 21 (acquired by W. Capra) Email Format

RetailKentucky, United States11-50 Employees

Impact 21 is a Lexington, Kentucky-based consulting firm serving the retail sector, with a focus on specialty retail, convenience, and energy channels. The firm helps clients deliver seamless customer experiences by aligning people, systems, processes, and data to drive revenue growth and shareholder value, and it operates as part of W. Capra following a December 2024 acquisition.
Its client base includes specialty retailers, convenience operators, and energy-related businesses seeking improvements in customer journeys and overall performance. The company's role centers on integrating organizational capabilities with technology and processes to achieve measurable results. The acquisition by W. Capra expands that parent company's ability to guide large-scale change, including automation roadmaps and ERP deployments.

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