IDFC FIRST Bank
BankingMaharashtra, India10001+ Employees
IDFC FIRST Bank operates as a universal bank based in Mumbai, Maharashtra, formed in 2018 through the merger of IDFC Bank and Capital First; its commercial banking operations began in 2016. It provides a broad spectrum of services spanning retail, MSME, rural and startup segments, as well as corporate and government banking, deposits, cash and wealth management, trade finance, working capital, and treasury solutions. Its guiding principles include ethical banking, customer-friendly policies, and technology-enabled delivery. The bank serves more than 40 million customers and supports financial inclusion through a range of loan programs, including lifestyle improvement loans, loans to women entrepreneurs, vehicle loans, sanitation and livelihood loans, SME finance, and home loans. Its operations are supported by digital channels across mobile, branches, internet banking, call centers, and relationship managers, and the mobile app has high ratings. External assessments recognize its governance and ESG commitments, with rankings from Forrester placing it among India's best and within the world's top 20 for two consecutive years.
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