HyperQuality, Inc.- An Avaya Company Employee Directory
Outsourcing and Offshoring ConsultingWashington, United States201-500 Employees
HyperQuality, Inc. - An Avaya Company - is an independent quality assurance firm in the outsourcing and offshoring consulting industry, based in Seattle, Washington, with 201-500 employees. The company focuses on improving customer contacts and customer experience through unbiased monitoring and analysis of interactions, and it highlights employee satisfaction as part of its value proposition. HyperQuality promotes a three-part process to improve contact center operations: ongoing analysis with calibration of care methods, provision of reliable data for agent improvement, and a thorough, frequent review cycle. Founded in 2003, the firm emphasizes that retaining and acquiring customers depends on quality, and that customer care is a strategic asset aligned with business goals, with a global and disciplined culture intended to deliver rapid ROI through data-driven analysis. In March 2018, HyperQuality released ClearMetrix 2.0, an enhanced version of its contact center quality assurance workflow software.
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