GrooveHQ Employee Directory

Software DevelopmentRhode Island, United States11-50 Employees

Welcome to OptimizeCX — a new kind of software company building fast, focused, AI-powered tools to scale support without adding headcount. 

The all-in-one era is over. Bloated platforms slow teams down, hide critical features, and lock you into things you don’t need.

OptimizeCX is different:

Helply is the only self-learning, self-correcting AI support agent on the market. It plugs into your help desk, learns from your tickets, macros, and docs, and resolves over 70% of Tier 1 inquiries instantly. It continuously updates itself using real customer conversations so your support is always accurate, fast, and up to date.

InstantDocs turns screen recordings and support tickets into stunning help docs instantly. It helps SaaS teams create product guides, tutorials, and training content 30x faster, complete with AI voiceovers, zooms, captions, and interactive step-by-step instructions. You can publish docs anywhere, or use the free built-in knowledge base with custom domains and access control.

Groove is the original shared inbox for small and mid-sized SaaS teams. It’s a clean, powerful help desk built for speed — not complexity. Used by thousands of teams over the last decade, Groove helps you manage customer conversations across channels without the bloat of traditional tools like Zendesk.

Zero to $10M is where we document everything. We’re building OptimizeCX in public — with weekly updates, podcast interviews, founder-led content, and a private community for SaaS teams following the same playbook. No fluff. 
Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world.

Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

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