AI Agent Opportunity Globitel launched Volai, a next generation AI Virtual Agent for Voice and Chat, at Mobile World Congress 2026. This creates a cross-sell opportunity to telecom operators and contact centers looking to automate customer interactions and reduce costs. Target markets include Globitel’s footprint across more than 35 countries; offer Volai alongside Customer Engagement Optimization and Workforce Optimization to improve agent productivity and first contact resolution. Use the MWC presence to generate pipeline through partner and customer references.

Public Safety Expansion Globitel is developing a nationwide cell broadcast early warning system to send instant alerts during emergencies. This opens opportunities with government agencies, municipalities, and public safety entities that require reliable mass notification capabilities. Consider bundled offerings with roaming and mobility solutions to support resilient communications networks, potentially turning these deployments into long term managed services deals.

Regional Growth With headquarters in Amman and local presence in Saudi Arabia plus partners across Bahrain, Kenya, Oman, the Philippines, Tanzania, Yemen and more, Globitel has a strong regional footprint ideal for channel led sales. Focus on Gulf and African markets with partner enabled go to market for telecom operators and large contact centers needing CX optimization and roaming solutions; leverage regional events and CX forums for awareness.

Integrated Platform Globitel offers a broad product mix including Roaming, Mobility, Workforce Optimization and Customer Engagement Optimization. This enables bundled offerings for operators and BPOs seeking integrated CX and network solutions. Position as a single vendor, standards compliant stack that minimizes integration risk and accelerates time to value for customers.

Credible Partner Globitel has a track record of no project failures and strong customer loyalty, plus awards such as Best Use of Technology and active participation in major events. Use these credentials to support sales conversations, provide customer references, and build trust with enterprise buyers evaluating CX and telecom software vendors.