GetHuman Email Format

Consumer ServicesMassachusetts, United States2-10 Employees

GetHuman is a consumer services company based in Boston, Massachusetts, that focuses on helping individuals resolve their customer service issues more efficiently. The firm offers both hands-on assistance through personal problem solvers and self-service guidance, providing tools and support across web and mobile platforms to prevent and address frustrations with service providers. Its services target people who encounter difficulties with companies they do business with, aiming to streamline interactions and improve outcomes in customer support scenarios. The company positions itself within the consumer services sector by addressing common service pains through both managed support and practical guidance, enabling users to choose between delegated help and DIY approaches. A notable development in its recent history is the company’s expansion of its service offering, supported by external investment activity reported in 2016. GetHuman operates from its Boston office and serves users seeking more efficient customer service experiences.

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