Family First

Hospitals and Health CareMassachusetts, United States51-200 Employees

Family First operates in the hospitals and health care sector, focusing on helping employers manage caregiver-related costs. Its Caregiver Risk Index identifies high-risk caregivers across a client’s workforce and pairs those employees with Care Experts who intervene to prevent avoidable medical expenses. For small and midsize businesses with up to 1,000 employees, the company also offers Digital Access solutions—turnkey platforms that deliver caregiver support with minimal administrative effort.

Based in Boston, Massachusetts, the company targets employers seeking to mitigate caregiver-driven costs, particularly those with up to about 1,000 employees. Its published metrics include roughly $17,300 in total annual savings per engaged employee (with about $3,300 in medical costs and $14,000 from reduced absenteeism, leave, turnover, and higher productivity), a 2.8-to-1 ROI, and a 97 NPS score. In February 2026, MetLife Legal Plans announced a partnership with Family First to expand caregiver support offerings.

Sign up for free to view info

Email Format Employee directory