Direct Connections Email Format
TelecommunicationsTennessee, United States11-50 Employees
Direct Connections is a Memphis-based telecommunications provider serving customers across the US, Canada, and Central America. Led by founder Jeff Willis, who has more than 25 years of experience with major carriers and vendors, the company is an enterprise-certified Avaya Business Partner. Its core services cover designing and deploying VoIP, cloud, and contact-center solutions, with a focus on Avaya systems ranging from legacy Merlin equipment to IP Office and Avaya Aura Communication Manager, complemented by turnkey installations, upgrades, and maintenance contracts. It serves a diverse client base across North America and maintains specialized support staff for each system. It is based in Memphis, Tennessee, operating with a small- to mid-sized team and offering full-service support. In 2018, the company launched a new website as part of its growth.