Digicall Group Email Format
InsuranceGauteng, South Africa501-1000 Employees
Digicall Group provides outsourced operations and incident-management services to a global client base, a track record the company has maintained since 2003. It offers three core capabilities: customizable business process management to address complex, cross-industry challenges; business process outsourcing for high-frequency front- and back-office tasks as a seamless extension of client brands; and value multipliers that deliver technology-enabled insights to improve client value and customer experience. Delivery is underpinned by integrated, automated systems and a skilled workforce that support ongoing improvement across engagements. Its client base includes the insurance sector and other industries, seeking scalable solutions to streamline processes, manage incidents, and elevate service quality. Based in Johannesburg, Gauteng, the group operates with hundreds of staff, reflecting its regional footprint. In 2022, Digicall announced a partnership with Fixzy Assist to broaden its technology-enabled service capabilities.