CXM Recording and Quality Monitoring Email Format

TelecommunicationsTexas, United States0-1 Employees

CXM Recording and Quality Monitoring operates in the telecommunications sector, offering a workforce optimization solution for contact centers and enterprise clients. Its platform supports recording, live monitoring, grading, coaching, reporting, and analysis through a single web-based interface, emphasizing ease of use and a low total cost of ownership. The solution is designed to scale from small teams to large contact centers, providing access to core tasks with one-click actions for activities such as listening to calls, reviewing screen activity, and managing associated data.

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