CustomerHD Email Format

Consumer ServicesNorth Carolina, United States201-500 Employees

CustomerHD is a Raleigh, North Carolina-based boutique provider of customer experience services focused on a customer-centric approach as a core business driver. The company emphasizes that the quality of interactions influences a brand's reputation, assembling a team aligned around delivering customer-focused solutions that meet each partner's needs. Its co-founders bring a combined 25 years of experience in transforming how organizations engage with customers, translating that knowledge into plans that bolster self-service options, scalability, and high-touch support. With a commitment to its own staff development, CustomerHD offers career-oriented training and opportunities for leadership as the organization grows. In working with client brands, it emphasizes KPIs important to the business and designs strategies intended to convert customer experiences into promoters. In October 2020, the firm announced a partnership with ArenaCX, aligning with a network that includes boutique and multinational BPOs to support clients' needs.

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