Insights

Tailored Training Customer Service 101 focuses on customized, client-specific training programs rather than off-the-shelf solutions, indicating a sales opportunity to position highly customized, needs-based training packages for organizations seeking bespoke service improvements.

Leadership Expertise Led by Sherry Evans, a certified call center expert and recognized customer service facilitator, presenting a compelling point of contact for engaging executive briefings, needs analysis, and high-touch engagements with client leadership.

Delivery Flexibility Offers both on-site instructor-led workshops and client-delivered programs with comprehensive materials, enabling upsell opportunities across different deployment models and scales.

Industry Positioning Operating within professional training and coaching with notable leadership in call center and customer service domains, suggesting targeting mid to large organizations with complex customer service operations and training needs.

Software & Tech Stack Utilizes widely adopted web technologies and hosting providers, indicating potential for scalable, web-enabled training delivery, digital resources, and e-learning offerings to complement live training.

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Customer Service 101 Tech Stack

Customer Service 101 uses 6 technology products and services including Google Hosted Libraries, jQuery, PHP, and more. Explore Customer Service 101's tech stack below.

Google Hosted Libraries
Content Delivery Network
jQuery
Javascript Libraries
PHP
Programming Languages
GoDaddy
Web Hosting
Apache
Web Servers
Apache HTTP Server
Web Servers

Media & News

Customer Service 101's Email Address Formats

Customer Service 101 uses at least 4 email formats:

Customer Service 101 Email Formats	Example	Percentage
First@evansconsultinggroup.com	John@evansconsultinggroup.com	55%
Last@evansconsultinggroup.com	Doe@evansconsultinggroup.com	27%
FL@evansconsultinggroup.com	JD@evansconsultinggroup.com	9%
F.Last@evansconsultinggroup.com	J.Doe@evansconsultinggroup.com	9%

Frequently Asked Questions

What is Customer Service 101's official website and social media links?

Customer Service 101's official website is evansconsultinggroup.com and has social profiles on LinkedIn.

How much revenue does Customer Service 101 generate?

As of September 2026, Customer Service 101's annual revenue is estimated to be $25M - $50M.

What is Customer Service 101's SIC code and NAICS code?

Customer Service 101's SIC code is 8299 - Schools and Educational Services, Not Elsewhere Classified and NAICS code is 6114 - Business Schools and Computer and Management Training.

How many employees does Customer Service 101 have currently?

As of September 2026, Customer Service 101 has approximately 86 employees across 5 continents, including North America, Asia and Europe. Key team members include Owner: E. A. Explore Customer Service 101's employee directory with LeadIQ.

What industry does Customer Service 101 belong to?

Customer Service 101 operates in the Professional Training and Coaching industry.

What technology does Customer Service 101 use?

Customer Service 101's tech stack includes Google Hosted Libraries, jQuery, PHP, GoDaddy, Apache and Apache HTTP Server.

What is Customer Service 101's email format?

Customer Service 101's email format typically follows the pattern of First@evansconsultinggroup.com. Find more Customer Service 101 email formats with LeadIQ.

When was Customer Service 101 founded?

Customer Service 101 was founded in 1995.

Customer Service 101

Q: How many employees does Customer Service 101 have currently?

Customer Service 101 has approximately 86 employees.

Q: What technology does Customer Service 101 use?

Customer Service 101's tech stack includes GoDaddy, PHP, jQuery, Apache, Apache HTTP Server.

Q: What is Customer Service 101's NAICS code?

Customer Service 101's NAICS code is 6114 (Business Schools and Computer and Management Training).

Professional Training and CoachingGeorgia, United States51-200 Employees

Customer Service 101 is a division of Evans Consulting Group that specializes in customer service training and development. It provides customized training programs, delivered either as instructor-led workshops at a client site or as programs the client can deliver, accompanied by a leader’s guide, participant workshops, and a PowerPoint presentation. Led by Sherry Evans, a certified call center expert and experienced facilitator, the group emphasizes needs analysis, program implementation, and post-assessment follow-up to support program success. The company is based in Alpharetta, Georgia, operates within the professional training and coaching industry, and serves organizations seeking tailored customer service and leadership development solutions.