CSM Research
Market ResearchGeorgia, United States2-10 Employees
CSM Research, formerly known as Customer Service Marketing, Inc., is a market research firm based in Marietta, Georgia. Founded in 1991, the company provides real-time, accurate, and objective customer and market information intended to support faster and better operational and strategic decision-making for its clients. It emphasizes qualitative, highly customizable research methodologies designed to deliver clear, concise, and actionable insights drawn from customers as a key source of competitive differentiation. The firm serves a diverse range of industries, including manufacturing, software, healthcare, and hospitality, and has worked with clients of varying sizes. Positioned within the market research industry, CSM Research highlights its ability to address a broad set of business questions through tailored research approaches that align with client objectives and industry contexts.