Cross Cultural Communication Institute

Professional Training and CoachingMassachusetts, United States11-50 Employees

Cross Cultural Communication Institute (CCCI) is a professional training and coaching organization based in Winchester, Massachusetts, created by CCCS, Inc. to address interpreters' needs. It delivers trainings, workshops, and presentations for students at middle school, high school, and college levels, and also provides customized trainings for healthcare professional institutions. The organization has developed manuals, educational videos, case studies, and programs for different healthcare audiences, incorporating the perspectives of all key players in a healthcare encounter and using storytelling techniques. It offers tailored needs assessments for institutions of varying sizes and provides trainings on Patient Centered Care, Cross-Cultural Competency, Strategies for Working with a Diverse Population, and Training a Bilingual Workforce through language classes; it has produced three DVD series for interpreters and providers working in medical and mental health settings. More recently, CCCI has developed online programs that complement onsite trainings and supports curriculum development consulting for non-commercial teaching of medical interpretation.

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