Trusted Brand Position Columbia Gas of Kentucky as a trusted utility brand recognized in 2024 for customer trust, highlighting opportunities to upsell energy efficiency programs, demand response participation, and value-added services to existing 138,000+ customers.

Community & Education Leverage their recent philanthropic activity and university partnerships (UK $25K grant; scholarships) to propose collaborative STEM outreach programs, workforce development packages, and talent pipelines that also showcase brand alignment with sustainability and engineering innovation.

LIHEAP Access capitalize on the LIHEAP energy assistance program launch to offer targeted affordability solutions, bill protection plans, and customer outreach services for low-income households, building long-term customer loyalty and reducing delinquencies.

Digital Engagement Highlight opportunities around digital modernization and customer experience improvements through their mobile app, analytics stack, and web governance tools to propose enhanced digital billing, usage analytics, and personalized energy recommendations.

Regulated Growth As a NiSource regulated utility with growth potential across six states, present scalable solutions for grid reliability, smart-meter deployments, cybersecurity, and compliance analytics that align with risk-managed expansion and regulatory requirements.