Channels

TelecommunicationsCalifornia, United States11-50 Employees

Channels is a telecommunications company based in San Francisco, California, that provides a customer service app designed to improve phone support. The platform integrates with popular e-commerce and CRM systems such as Shopify, Magento, and Pipedrive to surface the most relevant customer details when a call arrives, helping agents get to the point quickly. By reducing the interview-like nature of calls, it aims to make interactions more efficient for both customers and service representatives.

Its offering includes an IVR-based helpline and a mobile-friendly workflow that lets agents handle calls from various devices. It also integrates with LiveChat and provides international and toll-free numbers, plus call recordings and pricing designed to be affordable. Channels operates within the telecommunications space and is based in San Francisco, California, with a mid-sized team.

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