CallAssistant Employee Directory

Outsourcing and Offshoring ConsultingUtah, United States11-50 Employees

CallAssistant is a Salt Lake City, Utah-based firm operating in the outsourcing and offshoring sector. It provides scripted outbound and inbound call services for lead qualification, surveys, order taking, sales, and tier-one customer support. The company’s patented Echo platform guides agent conversations through a library of pre-recorded audio selections, blending human-like expressiveness with the consistency and control of automated content to enhance performance, compliance, and the customer experience on each call.

CallAssistant licenses Echo to companies with in-house call centers, broadening its reach beyond traditional outsourcing while also offering externally staffed contact services. It operates in the call center BPO and technology spaces and is engaged with industry bodies, evidenced by its PACE membership and the 2012 PACE Technovation Award for the Echo Platform.

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