Calibrus Employee Directory
Outsourcing/OffshoringArizona, United States201-500 Employees
Calibrus is an onshore customer management contact center provider based in Tempe, Arizona. The company focuses on customer management solutions and back office support, offering services such as third party verification, customer authentication, QA call monitoring, and comprehensive customer service and support. It also conducts surveys and post-sales assessments and runs outreach programs like welcome calls, billing explanations, satisfaction checkups, and contract anniversaries, along with hosted call recording for claims and voice signatures. Calibrus serves clients in the outsourcing and offshoring consulting space by delivering end-to-end customer interactions and related back-office functions. By concentrating on onshore delivery, the firm positions itself to address regulated or sensitive customer engagements, aiming to improve verification, service quality, and customer insights for its customers.