c wenger group Employee Directory
Business Consulting and ServicesIowa, United States11-50 Employees
c wenger group is a business consulting and services firm that helps organizations measure and improve service quality, customer satisfaction, loyalty, and retention. With more than a quarter century of specialization in CSAT research and surveys, contact center quality assessment, and data-driven training and coaching, the firm provides objective data and expert interpretation intended to guide long-term profitability. The company combines an integrated program of continuous improvement with project-based customization to meet client needs. Its client base ranges from global corporations and Fortune 500 companies to smaller organizations seeking sustainable success. Based in Pella, Iowa, c wenger group delivers services that include customer and employee surveys, marketing research, competitive market analysis, retail intercept and mystery shop research, QA program setup and audits, and customer service training and coaching. In early 2018, Tom Vander Well was named President and Chief Executive Officer.