Niche Focus Target a high-touch customer experience program for small airlines and aviation service providers. Butterfly Consulting’s emphasis on customer satisfaction and revenue enhancement via strategic service improvements positions them for tailored B2B engagements with boutique carriers, regional airlines, and airport service partners seeking measurable CX uplift.

Small Firm Agility Perfomance as a lean consultancy suggests agility and personalized service. Leverage their small team to offer scalable, modular training and workshops, including executive seminars for management and frontline customer service training, appealing to airlines needing rapid deployment with tight budgets.

Digital Enablement Their tech stack includes widely adopted tools (Microsoft 365, standard web security and hosting tech). Propose data-driven CX initiatives leveraging existing platforms and secure training delivery, plus digital learning modules and virtual workshops to reduce travel costs for clients.

Revenue Uplift Position services around measurable revenue enhancements through improved customer experiences. Develop case-based proposals showing potential uplift in ticket sales, ancillary revenue, loyalty signups, and cross-sell opportunities driven by optimized service interactions.

SMB Targeting With revenue under one million and a small employee base, pursue mid-market aviation clients seeking boutique consulting. Offer scalable engagement options such as pilot programs for CX improvement, followed by broader rollout across multiple touchpoints in the customer journey.