Brand Embassy
Computer SoftwareCalifornia, United States51-200 Employees
Brand Embassy provides an omnichannel cloud-based customer service platform that unifies social media, messaging, live chat, and AI-powered chatbot capabilities. The platform serves enterprise clients across more than 30 countries, including T-Mobile, Vodafone, Alibaba, and Puma, delivering 69% higher agent productivity and 61% higher sales conversions, while enabling scalable operations with no additional headcount. It operates within the software development and digital customer care space, supporting rapid digital transformation of contact centers in an agile, scalable way. The company is based in San Francisco, California, with a broader global footprint that includes a Prague headquarters and offices in Boston, San Diego, London, and Dubai. In January 2021 Brand Embassy announced the launch of digital customer service features for its integrated omnichannel platform.