Insights

Rapid Market Expansion Capacity's aggressive acquisition strategy, including top providers in agent assistance, quality assurance, and conversational AI, signals a rapidly expanding platform that can address a wide range of customer support automation needs across industries.

Innovative AI Adoption The company's focus on generative AI and real-time automation solutions presents significant opportunities for clients seeking cutting-edge technology to reduce operational costs and enhance customer experience.

Growth Funding & Investment Recent $92M investment and new credit facilities indicate strong financial backing, enabling capacity to scale solutions and expand market reach, making it attractive for enterprise clients seeking long-term partnerships.

Targeted Industry Applications With deployments suited for high-volume contact centers, help desks, and inside sales teams, Capacity’s software can be tailored to industries like healthcare, government, and entertainment, offering customized support solutions.

Technology Stack & Integration Capacity’s use of popular technologies such as Microsoft 365, RingCentral, and Next.js, combined with their cloud-based intelligence platform, offers numerous opportunities for integration with existing enterprise systems to enhance operational workflows.

Awaken Intelligence, a Capacity company Tech Stack

Awaken Intelligence, a Capacity company uses 8 technology products and services including RingCentral, Solr, Microsoft 365, and more. Explore Awaken Intelligence, a Capacity company's tech stack below.

RingCentral

Contact Center Solutions

Solr

Database

Microsoft 365

Next.js

Javascript Frameworks

Microsoft

Miscellaneous

X-XSS-Protection

Security

easy pie chart

Web Tools And Plugins

Facebook

Widgets

Awaken Intelligence, a Capacity company's Email Address Formats

Awaken Intelligence, a Capacity company uses at least 2 format(s):

Awaken Intelligence, a Capacity company Email Formats	Example	Percentage
First.Last@awaken.io	John.Doe@awaken.io	95%
First@awaken.io	John@awaken.io	5%
First.Last@capacity.com	John.Doe@capacity.com	88%
Last@capacity.com	Doe@capacity.com	8%
First@capacity.com	John@capacity.com	3%
First.Last@capacity.com	John.Doe@capacity.com	1%

Awaken Intelligence, a Capacity company Email Formats

Example

Percentage

First.Last@awaken.io

John.Doe@awaken.io

95%

First@awaken.io

John@awaken.io

First.Last@capacity.com

John.Doe@capacity.com

88%

Last@capacity.com

Doe@capacity.com

First@capacity.com

John@capacity.com

First.Last@capacity.com

John.Doe@capacity.com

Frequently Asked Questions

What is Awaken Intelligence, a Capacity company's official website and social media links?

Awaken Intelligence, a Capacity company's official website is capacity.com and has social profiles on LinkedIn Crunchbase.

What is Awaken Intelligence, a Capacity company's NAICS code?

Awaken Intelligence, a Capacity company's NAICS code is 5415 - Computer Systems Design and Related Services.

How many employees does Awaken Intelligence, a Capacity company have currently?

As of December 2025, Awaken Intelligence, a Capacity company has approximately 51 employees across 2 continents, including EuropeOceania. Key team members include Qa Engineer: H. J. T.. Explore Awaken Intelligence, a Capacity company's employee directory with LeadIQ.

What industry does Awaken Intelligence, a Capacity company belong to?

Awaken Intelligence, a Capacity company operates in the IT Services and IT Consulting industry.

What technology does Awaken Intelligence, a Capacity company use?

Awaken Intelligence, a Capacity company's tech stack includes RingCentralSolrMicrosoft 365Next.jsMicrosoftX-XSS-Protectioneasy pie chartFacebook.

What is Awaken Intelligence, a Capacity company's email format?

Awaken Intelligence, a Capacity company's email format typically follows the pattern of First.Last@awaken.io. Find more Awaken Intelligence, a Capacity company email formats with LeadIQ.

Awaken Intelligence, a Capacity company

IT Services and IT ConsultingEngland, United Kingdom51-200 Employees

Awaken is now part of Capacity, an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work.

Our software has been designed and created by seasoned customer service professionals, so you not only get a technically excellent solution but one that has been built from the ground up by Contact Centre experts.

Our cloud-based software solutions deliver actionable intelligence to improve customer experience. While purpose-built for the Contact Centre, our software is equally at home in any business that services high volumes of consumers via voice and digital channels, like Help Desks and inside sales teams.

Insights

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