Automated Voice & Data Solutions is now Avtex Email Format

IT Services and IT ConsultingTexas, United States2-10 Employees

Avtex, formerly Automated Voice & Data Solutions, is a Houston-based IT services and IT consulting firm focused on customer experience (CX). It positions itself as a full-service CX advisory and solutions provider, guiding organizations in developing or refining CX strategies, platforms, and policies. Its service scope includes CX consulting, technology optimization, technology innovation, and systems management, aimed at helping organizations establish trust with their customers. The company is recognized as a Gold Partner of Microsoft and Genesys, which underpins its ability to deliver a range of technology solutions spanning contact centers, customer intelligence, business productivity, and application development.

The company operates as a small firm within the IT services and consulting space. In August 2021 it announced the Digital Front Door Toolkit, a resource designed to help organizations deliver digitally optimized, consumer-centric experiences from the first interaction.

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