Anna, LLC

Software DevelopmentAlabama, United States51-200 Employees

TPG, Inc. is a software development company based in Huntsville, Alabama, at 200 Westside Square, 35801, with a workforce of 51 to 200 employees. Founded in 1996 by Lisa DeFalco, the firm operated as a human consultant-only business until 2021, when it introduced Anna, an AI-based post-call quality assurance tool for contact centers. Anna provides post-call QA, business intelligence, predictive analytics, predictive language intelligence, and personalized analytics-based agent development coaching, complemented by in-house expert QA consultants and a team of behavioral science analysts. The system uses regression correlation analysis on call and interaction data to identify which agent skills or behaviors most influence business outcomes, delivering predictions with 90%+ certainty and having been trained on 180 million examples and billions of data points over more than 25 years. Recent developments include Colleen Beers’s appointment as Chief Commercial Officer in May 2025 and partnerships with BroadVoice and GoContact announced in 2025 to extend AI-powered quality assurance capabilities.

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