Growth and Acquisition Acordo Certo was recently acquired by Boa Vista, indicating a larger corporate backing and potential for expanded services, cross-sell opportunities, and access to Boa Vista’s vast credit and collections network.

Scale and Talent With over 90 employees across multiple cities and a recognized Great Place to Work culture, there is a strong talent pool and proven ability to scale operations, customer support, and tech-driven credit recovery initiatives to handle increased volume.

Tech-Driven CX The company emphasizes technology and an empathetic approach to debt recovery, suggesting opportunities to upsell partnerships around hyperspecialized tech stack, analytics, CRM, and omnichannel engagement to improve recovery rates.

Hybrid Work Model Hybrid work and regional presence in São Paulo, Ribeirão Preto, and Goiânia present a balance of centralized and remote capabilities, enabling scalable service delivery, regional sales coverage, and localized compliance support.

SMB-Focused Market Current revenue is under 1 million with competitive peers in the small-to-mid market; potential sales plays include affordable SaaS or managed services for debt recovery, marketing tech for lead generation, and performance advertising integrations.