A Better Answer Call Centers Employee Directory
TelecommunicationsTexas, United States51-200 Employees
A Better Answer Call Centers has operated in the telecommunications field since 1971, focusing on outsourced call handling powered by contemporary technology. Based in Plano, Texas, the company runs offices in Dallas, Fort Worth, and Houston, indicating a multi-site, U.S.-based presence. It is 100% female-owned and certified minority-owned, and it has earned industry recognition including the Association of TeleServices International’s Award of Excellence for fourteen consecutive years, along with a Dallas Business Journal Best Places To Work designation. The company offers a range of services such as voice, text, and email messaging, web call handling and order entry, customer service management, escalated dispatch, and virtual offices, among other specialized applications. It maintains live bilingual Spanish operators to support messaging for Spanish-speaking customers. These capabilities are aimed at organizations seeking professional call-handling and customer-service support, particularly where bilingual communication is important.